Support

Account & sign-in

I didn’t receive my login code

Codes are sent by email or SMS depending on how you signed up. They can take 1–2 minutes during festival weekends when traffic is high. Tap “Resend code” on the verification screen if it doesn’t arrive. Check your spam folder for email codes.

I want to delete my account

Open the app, go to Me → Delete account. You’ll see a confirmation prompt; once you confirm, your account, picks, groups, and itinerary are permanently removed. Email support@pocketplur.comif you can’t access the app to delete from there.

I forgot my password

On the email sign-in screen tap Forgot password?— we’ll send a reset link to your account email.

Using Pocketplur

How do I add an artist to my plan?

On the Lineup tab, tap the star (must-see) or heart (interested) on any artist row. Your picks appear on the Plan tab grouped by day.

How do groups work?

Create a group from the Grouptab, copy the invite code, and share it with friends. Once they join, the group’s shared schedule shows whose picks overlap and whose conflict — then you can decide together how to handle the splits.

Why don’t I see audio for some artists?

Spotify deprecated 30-second preview URLs for many new releases. When previews aren’t available we hide the in-app player and surface the “Open in Spotify” button so you can listen in the Spotify app instead.

Why can’t I find my festival?

Pocketplur ships one festival at a time. The current supported festival is shown on the welcome screen. If a festival you’re attending isn’t listed, email us — we prioritize requests based on demand.

Privacy & data

Read our Privacy Policy for a full account of what we collect, how it’s used, and your rights. Our Terms of Service cover acceptable use and account responsibilities.

Bug reports & feedback

Found a bug or have a feature request? Email support@pocketplur.com with the steps to reproduce, your device model, and the version number from Me → About. We’ll get back to you.